Frequently Asked Questions

If your question isnt answered below please get in touch.

Frequently Asked Questions

  • How Do I Get Help From Home Start

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    If you think that you could benefit from the support of a Home-Start volunteer then you can get in touch with us yourself.
    Other people may be referred to us by a health visitor, doctor or other professional.

  • If someone has referred me to Home-Start do I have to take it

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    No, Home-Start's support is entirely voluntary and confidential. None of the other support you may be receiving will depend on working with Home-Start.

  • Will I have to pay for support

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    Home-Start's support is completely free. You will not have to pay for your support from Home-Start.
    We are a charity and raise funds to be able to support parents and children.

  • My child is over five years old, can I still get help

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    Our work is mostly based on supporting families with at least one child under five. In the majority of cases, you will need to have at least one child under five to qualify for our help.

  • Volunteering. Can I do it

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    If you want to find out more about the different types of volunteer opportunity we have, or the commitment we ask of our volunteers please go to our volunteer section or get in touch.

  • What kind of thing can Home-Start support me with

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    A Home-Start volunteer can help you through a really wide range of problems. We will tailor-make our support to help families whatever the problem such as with twins or triplets, where there is bereavement or illness, disability or addication, or where there is mental ill health, or money or housing problems. In most cases we help where families feel isolated and have no-one nearby to help.

  • Are there any reasons why Home-Start will not be able to support me

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    We would love to be able to help absolutely everyone who asks, but we are a charity and sometimes we just can't.

    • We won't be able to help:
    • if all our volunteers are already supporting other families
    • if there is not enough funding to train more volunteers
    • if you have a very complex set of problems and we don't have a really experienced volunteer available
    • if you need more support than our befriending volunteers can give - in which case we'll always recommend other kinds of support for you, and put you in touch if we can
    • if there is some reason our volunteer would not be safe supporting you.
  • Is there any reason why Home-Start would stop supporting me

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    Our support is given freely by the volunteers, and received freely by families. Each has a choice about whether they continue with the relationship.

    • Generally we would stop supporting you:
    • when your youngest child turns five or goes to school full time
    • if your circumstances have got better and you feel you can cope, and you want to free up your volunteer to help another family
    • if you decide you no longer want our support
    • if your volunteers circumstances change and they have to stop volunteering. If this happens we'll ask if you would like to be supported by another of our available volunteers.
    • if, for any reason, our volunteer is no longer safe coming to your home to support you
  • What if I've got a worry or complaint about my support

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    First talk to your contact in the office. We hope they'll be able to help you with your worry or complaint.

  • I'm sure other families need help more than me

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    Perhaps. But if you are struggling when your children are young, we will try to help. Don't think that your problems are not severe enough to ask. If we can't help you, we'll try to recommend others who might be able to.

  • Do you suppport families like mine

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    We can support:
    Lone parents, married couples, unmarried couples, grandparents caring for grandchildren, step parents, adoptive parents, families where a parent is in the armed forces, families where a parent is in prison, families where social care or other agencies are involved, weathy families, families where money is tight...
    ...in any location, or for any gender, ethnicity or asylum / immigration status, ...and many others in different situations.